CPQ Responsive Design

CPQ (Configure Price Quote) interface specifically for call center agent. The goal is to have an easy to use interface with compelling design at the same time. 

Objectives for the new interface:
-Enhance the agent experience with call flow, scripting and decisioning in a unified desktop to provide the best customer experience.
-Save agent't time spent searching for information on multiple screens during a single customer call.
-Reduce unnecessary spend associated to software upgrades and hardware. 

Desktop Application

2015


New design integrate customer 360, admin toolbar and order management system so that call center agent doesn't have to switches in between CRm & order management system during the call. 

iphone.png

Sketches & Wireframe


Old Interface